Terms, billing and refunds

Your account and content

Did It Land is operated by Directive Systems Pty Ltd. Keep your account secure and publish only content you have permission to share. You retain ownership of your content and give us permission to store and display it to operate your pages. You are responsible for the purpose and consent wording of your audience forms.

Do not use the service for unlawful content, scams, harassment, malware or spam. We may suspend accounts or pages for abuse or legal reasons. A shared page address is public; private information belongs in your private inbox.

Premium subscriptions

Premium costs A$9 per month or A$90 per year, including applicable taxes. Your subscription renews automatically for the selected period until cancelled. Stripe Checkout shows the currency, total and billing period before payment. Local currency conversion and your bank’s fees may affect the amount outside Australia. Free has no time limit. Premium covers the available features listed on our pricing page; features marked as coming are not included in the current promise.

Payments use Stripe Managed Payments and are sold through Link, Stripe’s merchant of record service. Stripe handles transaction taxes where supported, receipts and payment support. Product support remains with Did It Land.

Cancellation and failed payments

Cancel from Settings → Plan & billing → Manage billing. Cancellation stops the next renewal; you keep Premium until the end of the period already paid for. Monthly or annual plan changes show their billing effect in the portal before confirmation.

If payment fails, use Manage billing to update your payment details. Premium access may pause until payment recovers. Downgrading does not delete your pages, files or submissions. Your QR and published links keep working. Existing pages stay live when you exceed Free limits; you cannot publish additional occasion pages until you are within the limit. Premium branding returns to Free presentation, and your saved settings are retained. Account deletion or abuse suspension is separate.

Refunds and support

Cancellation alone does not refund a paid period. If you were charged incorrectly or the service is not working as promised, contact mash@directivesystems.com.au with your account email and receipt. You can also request transaction support through Link using the details on your receipt. We review refund requests individually. Nothing in these terms excludes consumer rights or remedies that cannot legally be excluded, including under Australian Consumer Law.

Service and privacy

We aim to keep your pages available, but cannot promise uninterrupted service. Export important content and submissions. We will communicate material price or subscription changes before they apply to a future renewal. See our privacy notice for how information is handled.